We’ve compiled answers to some of the most common queries that tenants and landlords have about our services, the rental process, and property management. If you don’t find the information you’re looking for, feel free to reach out to our team for personalized assistance.
When applying for a rental property, you’ll typically need to provide proof of identity, proof of address, proof of income, and references from previous landlords or letting agents.
Rent is to be paid in advance each month on or before the due date. Our team can assist you in setting up the direct debit payment method.
Simply submit a maintenance request through our online portal, and our maintenance team will address the issue promptly. For emergency repairs, please contact our office immediately.
Upon moving in, you will receive a mould and condensation guide. As a tenant, it’s important to keep the property well-ventilated and clean to prevent mould. If you notice any signs of mould, clean the affected area with a mould remover and ensure it stays dry and ventilated. If the issue persists, you can contact us and report the issue.
Listing your property with us is easy! Simply contact our team to schedule a consultation, and we’ll guide you through the process of listing, marketing, and managing your property.
We offer a comprehensive range of services for landlords, including property marketing, tenant screening, rent collection, maintenance management, and regular property inspections.
We conduct regular property inspections to ensure that tenants are fulfilling their responsibilities to maintain the property in good condition. Additionally, we address any maintenance issues promptly to prevent them from escalating.
Tenancy agreements typically have a minimum duration of six or twelve months, depending on the landlord’s preferences and local regulations. Renewals or extensions may be negotiated based on mutual agreement between the landlord and tenant.
Security deposits are held in a government-approved deposit protection scheme for the duration of the tenancy. At the end of the tenancy, the deposit will be returned to the tenant, minus any deductions for damages or unpaid rent, subject to the terms of the tenancy agreement.
If you’re a landlord or you are thinking of becoming one, VKY can help.
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